OPEL ASSISTANCE will immediately come to your aid, wherever you are within South Africa, Swaziland, Lesotho, Botswana and Namibia. A standard call out fee dependent on the total kilometers distance (round trip) will be applicable in the following instances:
- Jump start;
- Flat tyre change;
- Fuel replacement (the cost of the fuel will be added to the call-out fee);
- Keys locked in car (the cost of a locksmith, should one be necessary / required,
will be added to the call-out fee).(model specific – should a towing fee be chargeable, it will be for the customers account) These fees are payable in cash. Should you not have cash, the Technician will transport you to the nearest ATM to withdraw the cash.
Towing service / Technician
In the unlikely event of your OPEL vehicle breaking down, OPEL ASSISTANCE will send a Technician to facilitate the repairs. Should the Technician not be able to carry out the repair on site and your vehicle is immobile, a tow truck will be arranged, so as to tow the vehicle to the nearest OPEL approved Dealership.
Towing service / Accident
In the event of an accident, OPEL ASSISTANCE will arrange for a tow truck to transport your vehicle to the closest approved Panelshop. This will be at your cost.
Safe storage
If necessary, OPEL ASSISTANCE will arrange free safe storage for your vehicle for up to 48 hours.
Repatriation of vehicle
Should you have to leave your vehicle for repairs at a OPEL Dealership located more than 100 km from your home, OPEL ASSISTANCE will arrange to have your vehicle repatriated to you. Some charges may apply and you will be advised before hand.
Travel Service
In the event of a breakdown more than 100 km from your home during the warranty period, OPEL ASSISTANCE will arrange for either one nights accommodation for you and your passengers or an alternate vehicle (car hire) to enable you to reach your destination, as well as the relaying of urgent messages and providing telephonic directions.
Car Hire
Should you be stranded more than 100 km from your home due to your vehicle undergoing unscheduled repairs during the warranty period, OPEL ASSISTANCE will make the necessary car hire bookings for you so that you can continue on your journey either to your home or to your destination anywhere in South Africa, Swaziland, Lesotho, Botswana and Namibia. In order to qualify for a car hire you must be in possession of a valid credit card and drivers license.
Medical Assistance
A single call will trigger the OPEL ASSISTANCE agent to conference a call between you and an emergency advice service to ensure you receive the support you require. For the cost of a local call, phone 0860 77 24 24 for more information about OPEL ASSISTANCE. The cost generated by the telephone or cellular service provider will be for your account or that of your Medical Aid. We recommend that you obtain the necessary insurance and medical aid for any additional costs that are not covered by this OPEL ASSISTANCE warranty.
Information Assistance on Opel Products
Outside of normal working hours, Opel Assistance will supply you with information pertaining to Opel products, including information relating to fuel and oil recommendations, service intervals, tyre maintenance, warning systems and applications and accessory enquiries.
