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Overview
Customer Promise

MOBILITY SOLUTIONS

Our priority is to ensure that you continue your transportation without interruption.

Take advantage of our mobility solutions for your service, maintenance, and roadside assistance, and save your time.

Our Opel Customer promise

 

Opel Customer Care Promise: Putting You at the Center of the Ownership Experience

Opel is committed to providing exceptional customer service and ensuring complete satisfaction with your  ownership experience. Our Customer Care Promise places you, the customer, at the heart of everything we do. We are dedicated to making your  journey the best in the industry.

 

Opel Service Excellence

The Opel Customer Care Promise is backed by our entire organisation's and dealer network's unwavering commitment to service excellence. We strive to provide exceptional service at every touch point throughout your  ownership journey.

Roadside Assistance
Roadside Assistance Security

Your Safety is Our Priority

 

Your safety is our top concern. If you are feeling unsafe around the breakdown area, you can request a security detail to be dispatched for your peace of mind.

 
Roadside Assistance
Warranty
5-year / 100 000 km Warranty*

Unwavering Commitment to Quality and Reliability

 

We are so confident in the quality and reliability of our Opel vehicles that every vehicle comes with a comprehensive 5 year / 100 000 km warranty*. This warranty provides you with peace of mind, knowing that any unexpected failure will be covered by the Opel Customer Care Promise.

 

*passenger vehicles

 
Warranty
mobility
Guaranteed Mobility

Keeping You Mobile

We understand the importance of staying mobile. That's why we've made significant investments in our dealer network and parts distribution to ensure you're never stranded. Here's how we keep you moving:

 

Guaranteed Mobility with OE Parts

If your passenger vehicle under warranty requires Original Equipment (OE) parts or diagnostics that are unavailable within 48 hours at a Opel dealer workshop, we will provide you with a courtesy car until your vehicle is repaired.

 
Opel Assistance
OPEL FlexCare Service Customised Protection

Approved Autobody Specialists
 

 

Mobility During Major Repairs

Even in the event of a collision or major repairs undertaken by a Opel Body Repairer Specialist, you won't be left immobile. Mobility is guaranteed for passenger vehicles under warranty awaiting OE Parts and OE Technical Support delayed over 30 days after repair approval. Additionally, upon completion of repairs, your vehicle will receive a Quality Check Certificate to guarantee it meets manufacturer standards.

Auto Body Repairs

Opel Dealer Network

Should you require any information regarding dealer locations and telephone numbers or should you be looking for any recommendations for intervention, or seeking advice on your relationship with your dealership, OPEL ASSISTANCE will provide you with support during normal office hours, the above information, as well as information on OPEL Servicing can be obtained from the OPEL Customer Care Centre. Apart from providing you with OPEL ASSISTANCE details and information, OPEL Customer Care will answer any general queries on Maintenance Plans, Warranty Conditions, New Service offers and upcoming Promotions.
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